FAQ’s

Can I place my order over the phone

  • Currently We do not have that option

Can I edit my order after I hit submit?

  • With our current order fulfillment system, we are unable to add products to an order that has already been placed.

If the order has not been fulfilled and shipped by our warehouse, we are able to omit items from that specific order.

If you would like to make a change to your shipping address or contact information, please email info@coccinelleboutique.com

How long will it take to receive my store credit.

Returns are processed within 5 business days of receipt and you will be e-mailed when we process your return!

Do your Items run true to size

  • We order from a variety of manufacturers, so the sizing varies from item to item! We measure each item and each size of each item in inches.
  • We also provide a True to Size bar above the sizing chart to help customers determine if an item runs smaller or larger than true to size!
  • We lay each item flat on a table and measure the amount of fabric around at each point (each point being the bust, waist, etc.). We also have the fabric type in the description of the item on the item page, so you can determine if the item has any stretch or not.

 

Size Chart

Can I track my order

Once your order has shipped you will automatically receive an email with your tracking information.

How do I return my order?

Return Policy

We hope you will always be completely satisfied with your order, However If you are not fully satisfied with your merchandise Don’t Fret, you have 10 days from your delivery date to return for a store credit.

Items must be returned in unused condition. Unworn, free from any stains, odor free, in its original packaging with the tags attached. If Item is not in it’s original condition we cannot issue the store credit. Please note that all items are carefully vetted upon shipping. Refunds and exchanges are not available.

Sale items are Final Sale.

Return Address:

20885 Redwood Rd. #324

Castro Valley, CA 94546

Shipping

Once item/s are processed Standard Priority is 2-3 business days, but can take up to 5 days

Coccinelle Boutique